Responsible Gambling Policy

At Varorolodge Haven, we are deeply committed to providing a safe, enjoyable, and responsible gaming environment for all of our guests. We believe that gambling should always be a form of entertainment — never a source of stress, financial hardship, or personal harm. This policy outlines our dedication to responsible gambling practices and the resources available to anyone who may need support.

This policy is published and maintained by , located at .

Our Commitment

Varorolodge Haven is committed to fostering a culture of responsible gambling across every aspect of our casino operations. We understand that for some individuals, gambling can become a serious problem, and we take that responsibility to heart. Our team is trained to recognise the signs of problem gambling and to respond with compassion, discretion, and genuine care.

As part of our commitment, we pledge to:

  • Provide a transparent and fair gaming environment at all times.
  • Ensure that all gambling advertising and promotions are honest, responsible, and never targeted at vulnerable individuals.
  • Offer practical tools to help guests manage and control their gambling activity.
  • Train our staff regularly in responsible gambling awareness and support procedures.
  • Actively cooperate with national and international responsible gambling organisations.
  • Never encourage guests to gamble beyond their personal means or limits.
  • Make information about responsible gambling resources easily accessible throughout our premises and on this website.

We want every visit to Varorolodge Haven to be a positive experience. If at any point gambling stops being fun, we encourage you to reach out — to us, or to one of the support organisations listed below.

18+ Age Policy

Gambling at Varorolodge Haven is strictly restricted to individuals who are 18 years of age or older. This is not only a legal requirement under New Zealand law but also a fundamental part of our responsibility to protect young and vulnerable people.

We operate a strict Challenge 25 approach — any guest who appears to be under 25 years of age may be asked to provide valid photographic identification before being permitted entry to our casino floor. Acceptable forms of identification include:

  • A valid New Zealand driver's licence
  • A valid New Zealand passport
  • A valid overseas passport
  • A HANZ 18+ Card or equivalent government-issued photo ID

Any person who is unable to provide satisfactory proof of age will be refused entry to the casino. Our staff are empowered to enforce this policy firmly and consistently, and we appreciate your understanding and cooperation in keeping our premises safe for everyone.

If you are concerned that a minor may be accessing gambling services, please speak to a member of our staff immediately or contact us directly. We take all such reports seriously.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or financial situation. It often develops gradually, which is why it is so important to be aware of the warning signs — both in yourself and in people you care about.

You may be experiencing problem gambling if you notice any of the following:

  • Spending more time or money on gambling than you intended or can afford.
  • Feeling restless, irritable, or anxious when you try to cut back or stop gambling.
  • Returning to gamble in an attempt to win back money you have lost ("chasing losses").
  • Lying to family members, friends, or colleagues about the extent of your gambling.
  • Neglecting work, study, family, or personal responsibilities because of gambling.
  • Borrowing money, selling possessions, or using savings to fund gambling.
  • Feeling that gambling is the only way to cope with stress, anxiety, or difficult emotions.
  • Being unable to stop gambling even when you genuinely want to.
  • Experiencing guilt, shame, or regret after gambling sessions.

If any of these signs feel familiar to you, please know that you are not alone and that help is available. Recognising a problem is a courageous and important first step. We encourage you to reach out to our staff, or to one of the free, confidential support services listed at the bottom of this page.

Self-Exclusion and Responsible Gambling Tools

We offer a range of tools and options designed to help you stay in control of your gambling. These tools are available to all guests, and using them is a sign of strength — not weakness. Our team will always handle your requests with complete confidentiality and without judgement.

Self-Exclusion

If you feel that you need a break from gambling, our self-exclusion programme allows you to voluntarily ban yourself from entering the casino floor at Varorolodge Haven for a set period of time. Self-exclusion periods are available for a minimum of six months, and can be extended or made permanent upon request.

To apply for self-exclusion, please speak privately with a member of our management team or visit the Guest Services desk. Your information will be handled sensitively and in accordance with applicable privacy laws. Once self-exclusion is in place, we will take reasonable steps to enforce it, including staff identification procedures.

New Zealand also operates a national self-exclusion scheme through the Problem Gambling Foundation and licensed venues. We participate fully in this scheme and encourage guests to explore this option if a wider exclusion is appropriate for their circumstances.

Deposit and Loss Limits

We encourage all guests to set personal spending limits before they begin gambling. Setting a budget in advance can help ensure that gambling remains a fun and affordable leisure activity. Speak to a member of our casino staff to learn more about how to set and manage personal limits.

Time Limits

It can be easy to lose track of time in a casino environment. We encourage guests to set time limits for their gambling sessions and to take regular breaks. Our staff are available to provide friendly reminders upon request.

Reality Checks

If you would like periodic reminders of how long you have been playing or how much you have spent, please speak to a member of our team. We are happy to assist you in staying aware and in control throughout your visit.

Take a Break

If you feel that you need a short-term break from gambling but are not ready to commit to a formal self-exclusion, you can request a temporary suspension from our gaming facilities at any time. These breaks can range from a few days to several weeks, depending on your needs.

Support and Helpline Numbers

If you or someone you know is struggling with gambling, please do not hesitate to reach out for help. There are many free, confidential, and non-judgmental services available around the clock. You do not have to face this alone.

New Zealand

  • Problem Gambling Foundation of New Zealand
    Free helpline: 0800 664 262
    Website: www.pgf.nz
    Available 24 hours a day, 7 days a week.
  • Gambling Helpline New Zealand
    Free helpline: 0800 654 655
    Text support: 8006
    Website: www.gamblinghelpline.co.nz
    Provides free counselling, support, and referral services for problem gamblers and their families.
  • Lifeline New Zealand
    Free helpline: 0800 543 354
    Available 24 hours a day, 7 days a week for emotional support and crisis assistance.

International Support Services

  • GamCare (United Kingdom)
    Helpline: 0808 802 0133
    Website: www.gamcare.org.uk
    Provides information, advice, and support for anyone affected by problem gambling. Available 24 hours a day, 7 days a week.
  • BeGambleAware (United Kingdom)
    Helpline: 0808 802 0133
    Website: www.begambleaware.org
    A leading charity providing free tools, advice, and support to help people make informed decisions about gambling.
  • National Council on Problem Gambling — NCPG (United States)
    Helpline: 1-800-522-4700
    Text support: Text "HELPLINE" to 233733
    Website: www.ncpgambling.org
    Available 24 hours a day, 7 days a week. Provides crisis counselling, referrals, and support for individuals and families.
  • Gamblers Anonymous (International)
    Website: www.gamblersanonymous.org
    A worldwide fellowship of people who share their experience, strength, and hope with each other in order to solve their common problem with gambling.

Contact Us Directly

If you would like to speak with a member of our team at Varorolodge Haven about responsible gambling, self-exclusion, or any concerns you may have, please visit the Guest Services desk at our Wellington property or contact us through the contact page on this website. We are here to help, and every conversation will be treated with the utmost care and confidentiality.

Remember: gambling should always be entertaining. When it stops being fun, it is time to stop. We are with you every step of the way.